FAQ

Creating an account at BTC365 Casino is quick and simple. Visit our website and click the 'Sign Up' or 'Register' button in the top corner of the homepage. Fill out the registration form with your email address, create a secure password, and select your preferred cryptocurrency (Bitcoin, Ethereum, or Tether). Verify your email address by clicking the confirmation link sent to your inbox. Once verified, your account is active and ready for deposits. The entire process typically takes less than five minutes, and you can start playing immediately after making your first deposit. Remember to provide accurate information as this will be needed for verification when making withdrawals.

BTC365 Casino currently accepts three major cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). Bitcoin offers the benefit of being the most established cryptocurrency with widespread adoption. Ethereum provides faster transaction times compared to Bitcoin and supports smart contracts. Tether is a stablecoin pegged to the US dollar, offering price stability while maintaining the privacy benefits of cryptocurrency transactions. Each currency has its own wallet address for deposits, which you can find in your account's 'Cashier' or 'Deposit' section. We're continuously evaluating additional cryptocurrencies to add to our platform based on security, stability, and user demand.

To claim your welcome bonus of up to 55 Free Spins at BTC365 Casino, first create and verify your account. Then, navigate to the 'Promotions' or 'Bonuses' section of your account dashboard. Select the welcome bonus offer and read the terms and conditions carefully. Make your qualifying deposit using your preferred cryptocurrency (minimum deposit amounts vary by currency). The free spins will be credited to your account automatically after your deposit is confirmed on the blockchain. Remember that this welcome bonus can only be claimed once per player, IP address, and household. The welcome bonus is exclusive to your initial currency choice and cannot be claimed again if you switch to a different cryptocurrency later.

At BTC365 Casino, wagering requirements typically range from 30x to 40x the bonus amount, depending on the specific promotion. For example, if you receive a bonus worth 0.001 BTC with a 35x wagering requirement, you'll need to place bets totaling 0.035 BTC before withdrawing any winnings associated with that bonus. Different games contribute differently toward meeting these requirements: slots usually contribute 100%, while table games like blackjack and roulette may only contribute 10-20%. Video poker typically contributes 20-30%. Free spins winnings are subject to the same wagering requirements as specified in the promotion's terms. All wagering requirements must be completed within the timeframe specified in the bonus terms, usually 7-30 days depending on the promotion. We recommend reviewing the full terms and conditions of each bonus offer before claiming.

Withdrawal processing times at BTC365 Casino depend on the cryptocurrency you're using and network congestion. Once you request a withdrawal, our team reviews it within 24 hours. After approval, Bitcoin (BTC) withdrawals typically take 10-60 minutes to reach your wallet, depending on blockchain confirmation times. Ethereum (ETH) withdrawals usually process within 5-20 minutes. Tether (USDT) withdrawals generally take 5-15 minutes. During periods of high blockchain network congestion, these times may increase. There are no processing fees charged by BTC365 Casino, though standard blockchain network fees apply. To ensure the fastest possible withdrawals, make sure your account is fully verified before requesting a payout. For security reasons, withdrawals are only processed to wallets that belong to the account holder.

Yes, BTC365 Casino is fully optimized for mobile play across all modern smartphones and tablets. Our mobile platform works seamlessly on iOS and Android devices without requiring any app downloads—simply visit our website through your mobile browser. The mobile version includes all the features of our desktop site, including account management, deposits and withdrawals, game play, and access to customer support. All 15+ game providers in our library, including Evolution Gaming, Pragmatic Play, and Betsoft, offer mobile-compatible games. Our responsive design automatically adjusts to your screen size for optimal viewing and gameplay. We also offer exclusive mobile-only bonuses from time to time, so playing on your mobile device may provide additional rewards not available to desktop users.

BTC365 Casino offers an extensive game library from 15+ leading software providers including Pragmatic Play, Evolution Gaming, Betsoft, Yggdrasil, and NoLimit City. Our slot selection features popular titles like Sweet Bonanza, Sugar Rush, and games from providers like Red Tiger Gaming and Hacksaw Gaming. For table game enthusiasts, we offer multiple variants of blackjack, roulette, baccarat, and poker from providers such as Ezugi and Asia Gaming. Our live casino section, powered primarily by Evolution Gaming, features real-dealer games streamed in HD with interactive features. For players seeking quick, engaging games, we offer Spribe's Aviator and other crash games. The game library is regularly updated with new releases, ensuring fresh content for our players. All games are provably fair and use RNG (Random Number Generator) technology to ensure completely random outcomes.

While BTC365 Casino offers the privacy benefits of cryptocurrency gaming, we do require verification for security purposes and to comply with anti-money laundering regulations. Our KYC (Know Your Customer) process is typically triggered when you request your first withdrawal or when your cumulative deposits reach a certain threshold. To complete verification, you'll need to submit: 1) A valid government-issued photo ID (passport, driver's license, or national ID card); 2) Proof of address issued within the last 3 months (utility bill or bank statement); and 3) Proof of ownership for your cryptocurrency wallet (a signed message from your wallet or a screenshot showing your wallet address). Documents can be uploaded directly through your account dashboard under the 'Verification' section. Most verifications are completed within 24-48 hours, though it may take longer during peak periods.

BTC365 Casino is committed to promoting responsible gambling and offers several tools to help players stay in control. You can set daily, weekly, or monthly deposit limits through your account settings, restricting how much you can deposit in a given timeframe. Time limits allow you to control how long you can play in each session, with notifications when you approach your set time. Self-exclusion options let you temporarily or permanently block access to your account if you feel you need a break. Reality checks provide periodic notifications about how long you've been playing and your win/loss status. Our platform also offers a self-assessment test to help you evaluate your gambling habits. To access these tools, visit the 'Responsible Gambling' section in your account settings. Our customer support team is also trained to provide information about external gambling addiction resources if needed.

BTC365 Casino employs industry-leading security measures to protect your personal and financial data. All communication between your device and our servers is encrypted using 256-bit SSL technology, the same level of encryption used by major financial institutions. We store personal information on secure servers protected by advanced firewalls and intrusion detection systems. Cryptocurrency transactions benefit from the inherent security of blockchain technology, with each transaction verified across multiple nodes. Our platform undergoes regular security audits and penetration testing by independent cybersecurity firms. We maintain a strict privacy policy that prohibits sharing your personal information with third parties except where legally required. For additional account security, we offer two-factor authentication (2FA), which we strongly recommend enabling. Our security team monitors the platform 24/7 for any suspicious activity, providing an additional layer of protection for our players.

BTC365 Casino provides comprehensive customer support to assist with any questions or issues you might encounter. Our live chat support is available 24/7, offering immediate assistance directly on our website. For less urgent matters, you can email our support team at support@btc365.com, with a typical response time of 1-2 hours during peak times and faster during off-peak hours. Our comprehensive FAQ section (which you're reading now) covers most common questions and is regularly updated based on player feedback. We also maintain detailed guides and tutorials in our Help Center, covering topics from account creation to responsible gambling. Support is currently offered in English, with additional languages planned for the future. For VIP players, we offer dedicated account managers who provide personalized support and exclusive offers tailored to your playing preferences.

BTC365 Casino occasionally offers no deposit bonus codes that allow new players to try our games without making an initial deposit. These exclusive codes can be found on our promotions page, through our newsletter, or on affiliate websites partnered with BTC365. When available, no deposit bonuses typically provide a small amount of cryptocurrency (like 0.0001 BTC) or 10-20 free spins on selected slots. To redeem a no deposit bonus code, create an account and enter the code in the 'Bonuses' or 'Promotions' section of your account dashboard. These bonuses come with specific wagering requirements (typically 40-50x) and maximum withdrawal limits. No deposit bonuses are usually available only to new players and can only be claimed once per person, household, and IP address. We refresh our no deposit offers periodically, so check our promotions page regularly or subscribe to our newsletter to stay informed about the latest bonus codes.